Cleanliness and safety were up to standards. The hotel was well connected to the city through various modes of transportation. The staff was polite and accommodating throughout my stay.

The room I was assigned was not what I had requested, causing inconveniences. The hotel failed to communicate and record my request for a room change.

In front of the airport, 9 miles. Great 4-star experience. You should definitely explore Jianggan district, it's worth it.

It's really close to a subway station. Lovely place for city trip in Hangzhou...

During my Christmas stay, I really liked the spacious and comfortable rooms at the hotel. The bed was big and had a comfy mattress, perfect for a good night's sleep. The bathroom was also spacious and had all the necessary amenities. Another thing I enjoyed was the buffet breakfast on the 2nd floor, which had a wide variety of options to choose from including an Asian corner, fruits, salad, and bread/pancakes. The staff at the hotel were attentive and helpful, creating a pleasant experience.

There were a few aspects that I didn't like during my stay. the quality of the catering needs improvement.

We had a luxurious stay at this hotel with exclusive amenities that fulfilled our needs. The Spa & wellness centre provided a relaxing experience with a Turkish bath and sauna. The indoor swimming pool, which was clean and hardly used, was perfect for a morning swim. The room was beautifully decorated and spacious, with a full-sized bath and a comfortable bed. The Bar/ Lounge area was a great place to unwind after a long day, with excellent wine choices and a great atmosphere. The location was convenient, with a large mall just across the road.

We experienced one minor issue; the restaurant service could have been better.

We had a wonderful stay at this hotel in the eastern part of the city. The location was perfect, with a large mall nearby offering a wide variety of food choices. The room was comfortable, and the bathroom was clean and well-maintained. The service provided by the friendly and professional staff was exceptional. The breakfast buffet had a good selection of dishes, catering to both Asian and Western tastes. We also enjoyed the facilities, such as the indoor pool and fully equipped gym.

The only downside was the limited availability of parking spaces.

Spent xmas here, nice stylish room with a rainfall shower and full-sized bath. The Executive lounge offered a great selection of breakfast items and drinks/food in the evening. Good location near a subway station for easy transportation.

Had issues with room allocation, initially given a handicap room and had to request a change. Staff was not efficient in recording room change requests.

The spacious rooms were a nice surprise, with tall ceilings and fancy furniture. The indoor pool was inviting, and the breakfast had a decent variety of options. The hotel was close to a mall and the subway station, which made it convenient for exploring the city.

The customer service was lacking. The staff seemed uninterested and unresponsive to our needs.

Great staff and perfect location for my business trip! The room was very clean and spacious, and the check-in process was fast. The hotel also offered two complementary drinks at the bar, which was a nice touch. The shopping mall next door was super convenient for buying souvenirs and trying local food. I was satisfied with my stay.

Also, the wifi wasn't very strong in my room, which made it difficult to get work done. I hope the hotel can improve on these aspects for future guests.

Our stay at this hotel was luxurious, with exclusive amenities that fulfilled our needs. The spacious room had stunning city views and a comfortable, large bed with high-quality linens. The Spa & wellness centre provided a serene atmosphere, including a sauna, Turkish bath, Jacuzzi, and Spa centre. The Indoor swimming pool was very clean, and the private facilities were top-notch.

The only minor issue was with the service at the restaurant; the waiter was not attentive to our needs, and the food was mediocre.

The hotel is conveniently located close to a subway station and a shopping mall with plenty of restaurant options. Rooms are spacious with a comfortable bed, desk and couch. The bathroom offers a bath, shower and some amenities, but it shows some signs of mold. Complimentary tea, coffee and water are provided, and there's a mini-bar with additional amenities. Breakfast is offered as a buffet with a wide variety of options to choose from.

The hotel's check-in counter is small, resulting in long lines during busy periods.

The hotel had a gym and a pool, which was nice. It was close to a mall and had a variety of food options nearby. The breakfast in the morning was decent as well.

The rooms were not very clean and the staff were not very helpful. They didn't seem to be interested in assisting us with anything, and they were quite rude.

The hotel is conveniently located near a metro station and a shopping mall with many restaurant options. The rooms are spacious and comfortable, with big beds and comfy mattresses. The bathrooms are also spacious and well-equipped with amenities like a bath and a shower. The staff is attentive and helpful, and the Chinese restaurant on the second floor offers a good selection of local cuisine.

The staff at the hotel lack proper hospitality training and don't provide good service.